Cancellation Policy

Same Day Orders

• Cancellation window: 2-hour cancellation window
• Refund: Full refund will be issued within 3-5 business days
• After cut-off: Orders cannot be cancelled once flowers have been prepared

Advance Orders (2+ days)

• Free cancellation: Up to 48 hours before scheduled delivery date
• Within 48 hours: 50% cancellation fee applies
• Same day: Orders cannot be cancelled

Perishable Goods Exemption

As flowers are perishable goods, orders for fresh flowers are exempt from the standard 14-day cooling-off period under the UK Consumer Contracts Regulations once preparation for your order has begun or the goods are delivered.

Monthly Subscriptions

• Cancellation notice: 48-hour notice required
• Refund policy: No refund for current month's delivery if already prepared
• Future deliveries: All future deliveries will be cancelled
• Pause option: Subscriptions can be paused for up to 3 months

How to Cancel Your Subscription

1. Log into your account at our website
2. Navigate to "My Subscriptions" in your dashboard
3. Select "Cancel Subscription" next to the relevant subscription
4. Alternatively, email us at megandaisyfloraldesign@gmail.com

Weddings & Large Events

Please refer to your specific contract for cancellation terms and conditions.

Valentine's Day, Mother's Day & Other Peak Periods

• Cancellation deadline: 48 hours before delivery date
• Peak period surcharge: Non-refundable during busy periods
• Substitutions: We reserve the right to substitute flowers of equal value

Failed Deliveries

• Recipient unavailable: We will attempt redelivery the next business day
• Incorrect address: Additional delivery charges may apply
• Refused delivery: No refund will be issued

Weather & External Factors

• Severe weather: Deliveries may be postponed for safety reasons
• Force majeure: We are not liable for delays due to circumstances beyond our control
• Flower availability: Seasonal substitutions may be necessary

We stand behind the quality of our flowers. If you're not satisfied with your order:

• Report within 24 hours: Contact us immediately if flowers arrive damaged
• Photo evidence: Please provide photos of the damaged flowers
• Resolution: We will offer a replacement or full refund at our discretion
• Care instructions: Refunds are not available if flowers deteriorate due to improper care

For cancellations, modifications, or questions about our policy:

This cancellation policy may be updated from time to time. Changes will be posted on this page with the updated date. Continued use of our services after any changes constitutes acceptance of the new policy.