Terms and Conditions

Welcome to Megan Daisy Floral Design. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or placing an order, you agree to be bound by these Terms.

Contact Information

• Business Name: Megan Daisy Floral Design
• Registered Address: Colchester, Essex, UK
• Email: megandaisyfloraldesign@gmail.com
• Website: This website
• Business Status: Independent florist
• Company Number (if applicable): Not applicable
• VAT Number (if applicable): Not applicable

Our Services Include:

• Fresh flower bouquets and arrangements
• Monthly flower subscriptions
• Wedding and event florals
• Seasonal and occasion-specific arrangements
• Local delivery services within our coverage area

Service Area

We primarily serve Colchester, Essex and surrounding areas. Delivery charges may apply based on location. Please contact us to confirm delivery availability to your area.

Order Acceptance

• All orders are subject to acceptance and availability
• We reserve the right to refuse any order at our discretion
• Order confirmation will be sent via email
• Prices are subject to change without notice

Payment Terms

• Payment is required at the time of order placement
• We accept major credit and debit cards via Stripe
• All prices are in British Pounds (GBP) and include VAT where applicable
• Subscription payments are processed automatically on the billing cycle

Pricing

• All prices displayed on our website include VAT
• Delivery charges are additional unless stated otherwise
• Peak season surcharges may apply (Valentine's Day, Mother's Day, etc.)

Delivery Service

• We offer local delivery within our service area
• Delivery times are estimates and not guaranteed
• We will attempt delivery during business hours unless otherwise arranged
• Safe drop-off locations may be used if recipient is unavailable
• If a recipient is unavailable to take delivery of a product, it will be left to the discretion of the delivery driver to leave products in an alternative location (e.g. neighbour, porch, etc.)
• Megan Daisy Floral Design takes no responsibility for the condition or security of products once delivered

Delivery Requirements

• Accurate delivery address must be provided
• Additional charges apply for incorrect address information
• We are not responsible for deliveries to unsafe or inaccessible locations
• Delivery confirmation may be provided via photo evidence

Failed Deliveries

• If delivery cannot be completed, we will contact the customer
• Redelivery charges may apply
• Customer may choose to collect the order from our location

Fresh Flowers

• All flowers are fresh and of high quality at the time of delivery
• Natural variations in flowers are expected and not considered defects
• Flowers are living products with limited lifespan
• Care instructions will be provided with orders or in the confirmation email

Substitutions

• We reserve the right to substitute flowers of equal or greater value
• Substitutions maintain the overall design and colour scheme
• Seasonal availability affects flower selection
• Custom requests are accommodated when possible
• Images of products are guides and not guarantees

Subscription Terms

• Subscriptions are billed monthly in advance
• First delivery occurs within one week of subscription start
• Delivery dates may vary based on seasonal factors
• Subscriptions continue until cancelled by customer

Subscription Management

• Customers can pause subscriptions for up to 3 months
• Address changes can be made through customer account
• Advance notice required for any changes
• Holiday schedules may affect delivery timing
• Megan Daisy Floral Design reserves the right to alter the timings of deliveries and payments and will provide notice to customers

Cancellation and refund policies are detailed in our separate Cancellation Policy. Key points include:

• Same-day orders: 2-hour cancellation window
• Advance orders: Free cancellation up to 48 hours before scheduled delivery date
• Subscriptions: 48-hour notice required
• Wedding/events: Refer to your contract

Account Information

• Customers must provide accurate contact and delivery information
• Account security is the customer's responsibility
• Notify us immediately of any unauthorized account access
• Keep payment information current for subscriptions

Care Instructions

• Follow provided care instructions for flower longevity
• Flowers should be placed in water immediately upon receipt
• Indoor temperatures and care affect flower lifespan
• We are not responsible for flowers that deteriorate due to improper care
• Different flower types have different vase life - remove faded blooms to preserve the longevity of other flowers

Service Limitations

• Our liability is limited to the value of the specific order
• We are not liable for consequential or indirect damages
• Force majeure events (weather, strikes, etc.) may affect service
• Seasonal factors may impact flower availability and quality

Delivery Limitations

• Delivery times are estimates, not guarantees
• We are not liable for damages caused by delivery delays
• Customer responsible for providing safe delivery location
• Photo evidence may be used to confirm delivery

• All website content, designs, and arrangements are our intellectual property
• Customers may not reproduce our floral designs commercially
• Website content may not be copied without permission
• Customer photos may be used for marketing with permission

We are committed to protecting your privacy and personal data in compliance with UK GDPR. For detailed information about how we collect, use, and protect your data, please see our Privacy Policy.

These Terms are governed by English law. Any disputes will be resolved through the courts of England and Wales. We will attempt to resolve any issues through direct communication before legal action.

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes acceptance of the new Terms. Significant changes will be communicated via email where possible.

General Promotional Terms

• All promotions are subject to availability and may be withdrawn at any time
• Promotions cannot be combined with other offers unless explicitly stated
• Discount codes are case-sensitive and must be entered exactly as provided
• We reserve the right to refuse or cancel orders that violate promotional terms

Discount Code Usage

• One-time use: Most discount codes can only be used once per customer
• Expiration dates: All codes have expiration dates which will be clearly stated
• Minimum orders: Some discounts require minimum order values
• Product restrictions: Some codes may apply only to specific products or categories

Seasonal Promotions

• Valentine's Day, Mother's Day, etc.: Special pricing and promotions may apply
• First-time customer offers: New customer discounts are for first orders only
• Subscription discounts: Promotional pricing for subscriptions may be for limited periods
• Social media offers: Instagram/TikTok exclusive promotions may have different terms

Loyalty & Referral Programs

• Referral rewards: Both referrer and referee must complete qualifying purchases
• Loyalty points: Points may expire if account is inactive for extended periods
• Reward redemption: Rewards must be used within specified timeframes
• Program changes: We may modify loyalty programs with advance notice

Promotional Refunds

• If a promotional order is cancelled, any discount amount is deducted from the refund
• Promotional codes cannot be refunded for cash value
• Subscription promotional pricing applies only to the promotional period specified

Fresh Flower Returns

Due to the perishable nature of fresh flowers, traditional returns are not possible. However, we offer:

• Quality guarantee: Report quality issues within 24 hours of delivery with images of any issues
• Replacement service: Fresh replacement for damaged or unsatisfactory flowers may be offered at the discretion of Megan Daisy Floral Design
• Photo documentation: Pictures required for quality claims
• Care-related issues: No returns for flowers that deteriorate due to improper care

Delivery-Related Returns

• Failed delivery: Full refund if we cannot complete delivery due to our error
• Wrong address: Customer responsible for address errors, redelivery charges apply
• Refused delivery: No refund if recipient refuses delivery without valid reason
• Damaged in transit: Full replacement or refund for shipping damage

Non-Perishable Items

For any non-perishable items sold (vases, accessories, etc.):

• Return window: 7 days from delivery date
• Condition: Items must be unused and in original condition
• Return shipping: Customer responsible for return shipping costs
• Refund processing: 5-7 business days after we receive the returned item

If you have questions about these Terms or our services, please contact us: